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How we protect your account and your rights

When you open an account with rajabet77, your deposit via DANA, OVO, GoPay or QRIS is processed through verified local payment rails.

Account security verified at withdrawalLocal payment compliance for IndonesiaData retention and privacy controls
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rajabet77 How we protect your account and your rights
DIRECT SUPPORT CHANNELS

How to reach us with legal questions

Team online

Live chat support

Available seven days a week, 08:00–23:00 Jakarta time. Chat with our team from any page in the lobby or account settings menu for immediate clarification on policy or account access.

Email inquiry

Send questions to our compliance inbox. Responses typically arrive within two business hours. Include your account email and the specific legal or account-access question so we route it correctly.

Account settings — data requests

Log into your account, go to Settings > Legal & Data, and request a full copy of your stored data or ask to update personal details. Requests process within five business days.

ACCOUNT AND DATA SAFETY

How we handle your information and account access

Account verification at withdrawal

Before we release your first withdrawal, we verify your identity using the phone number and email on file. This protects your funds and satisfies standard payment compliance. Verification takes under an hour in most cases.

Data retention timeline

We keep your account data — deposit history, game activity, payment records — for seven years after account closure or your last active session. After that period, personal data is securely deleted unless law requires retention.

Cookie and tracking consent

When you open your account, we use essential cookies for login and payment security. Marketing cookies require your opt-in; you can adjust these preferences in account settings at any time without affecting gameplay.

Data access and export

You have the right to request all personal data we hold on you in a portable format. Submit this request through Settings > Legal & Data or contact support. We deliver the file within five business days.

Payment security standards

All DANA, OVO, GoPay and QRIS transactions use encrypted connections and tokenised payment flows. Your payment instrument details are never stored on our servers — each transaction is processed through verified local gateways.

Account closure and data deletion

You can close your account at any time through Settings > Account > Close Account. Upon closure, your login credentials are deactivated immediately. Historical transaction data remains for seven years to comply with payment audit requirements.

Your rights and our policies

Contact our support team via live chat or email. We verify your identity using your registered phone number and the email we hold on file. Once verified, we send a secure password-reset link. This typically resolves within 30 minutes during support hours.

After identity verification, withdrawals via DANA, OVO, GoPay and QRIS typically reach your account in under five minutes. Occasionally, your bank may hold the transfer for additional review; contact your bank directly if a withdrawal doesn't appear within one hour.

Yes. Log into your account, open Settings > Personal Details, and update your email or phone number. You'll receive a verification code at the new address. Once confirmed, the change takes effect immediately and is used for all future withdrawals and communications.

If you suspect fraudulent activity, immediately contact our support team via live chat with details of the transaction. We freeze the account, investigate, and if fraud is confirmed, we reverse the transaction and restore your balance. Report suspicious activity as soon as you notice it.

Go to Settings > Legal & Data and select 'Request data deletion.' We process deletion requests within five business days, except for transaction records we must keep for seven years under payment compliance rules. Your account balance is paid out before deletion.

Your data is stored on secured servers with encryption in transit and at rest. We use industry-standard SSL/TLS protocols for all connections. Payment information passes through tokenised gateways and is never stored directly on our servers. Full technical details are in our Privacy Policy.

If you believe a transaction was made in error, contact support within 48 hours with your transaction ID. We verify the transaction details and coordinate with your payment provider (DANA, OVO, GoPay or QRIS) to investigate. Disputes are typically resolved within seven business days.

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